FAQ

We specialize in premium personal care essentials including bath products, body care, fragrance, grooming tools, and health-related items. Our carefully curated collection features everything from German-engineered foot care solutions to Vermont-made bath products, hard-to-find bath accessories, and grooming essentials.

Our target customers are discerning individuals who value high-quality personal care products. They range from those seeking premium bath and body products to those looking for specialized items like foot care solutions or grooming tools. Our global clientele appreciates our careful product selection and attention to detail in both product quality and delivery.

Personal Care Store embodies a premium, thoughtful approach to personal care. We focus on quality over quantity, offering carefully selected products that meet our high standards. Our style is sophisticated yet accessible, with discreet packaging that respects our customers’ privacy.

While many of our products are formulated to be gentle, we recommend checking individual product descriptions for specific ingredient information. If you have particular sensitivities, please contact our customer care team for personalized recommendations.

Yes, we carry a selection of organic and naturally formulated products. Look for these attributes in the product descriptions or use our category filters to find these items more easily.

We take special care with fragile items. Glass fragrance bottles and delicate grooming tools are securely packaged with protective materials to prevent damage during transit. Our enamelware foot basins and similar items receive additional protective packaging.

We proudly offer global delivery services to most countries worldwide, excluding some remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact our customer service team.

We offer two shipping methods:

1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days from our Boston headquarters before shipping.

As we carefully process each order and ship globally, delivery times account for both our quality control process and international transit times. During peak seasons or due to customs processing in your country, delivery times may vary slightly. We appreciate your patience as we ensure your premium personal care products arrive in perfect condition.

Yes, all shipping methods include tracking. Standard Shipping via DHL or FedEx provides detailed tracking from dispatch to delivery, while our Free Shipping option via EMS includes basic tracking services.

We offer a 15-day return policy from the date of delivery. If any product doesn’t meet your expectations, please contact our customer care team at [email protected] to initiate a return.

While we take great care in packaging, if your item arrives damaged, please contact us immediately with photos of the damaged product and packaging. We’ll arrange for a replacement or refund as appropriate.

We currently don’t offer direct exchanges. You would need to return the original item (following our return policy) and place a new order for the desired product.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to protect all payment information. For additional security, we recommend using PayPal if you prefer not to enter credit card details directly on our site.

While you can check out as a guest, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Our customer service team is always happy to help. You can reach us at [email protected] for any questions about delivery to your specific location or other inquiries. Our physical address is:

Personal Care Store
3719 Gerald L. Bates Drive
Boston, US 02107

Our team monitors emails during regular business hours (9am-5pm EST, Monday-Friday) and strives to respond to all inquiries within 24 hours.